Our policies

Book online at any hour, or call. A first visit takes a deposit to hold your time; it goes toward your service. We confirm by text or email, whichever you choose.

Please give 24 hours' notice to cancel or move a visit. Arriving late may shorten your visit, because the time after yours is held for someone else.

If you miss a visit without telling us, the deposit is kept. We're glad to rebook you, and we'll ask for a deposit again on that visit.

Whisker sees adults. A client under 18 books with a parent or guardian, who signs the booking and stays for the skin check. The rooms are small and quiet, so a friend or partner waits in the lounge.

We try a new product on a small area first and wait before using it on your whole face. Tell us about sensitivities and allergies on the booking page. Reactions can happen with any skin product; if one does, tell us and we'll change the plan.

If you're not happy, tell us within a few days and we'll make it right.

Tips are welcome and never expected. You can add one when you pay.

At booking we tell you what to pause, such as products that exfoliate. Shave that morning or don't; either is fine, and we ask how often you shave. Come five minutes early. The booking page asks the rest.

If you use a prescription skin medicine, have a skin condition a doctor is managing, are pregnant or aren't sure, ask your doctor before you book anything beyond a basic facial. We may suggest a doctor or a dermatologist before we book you.